Effective Date: July 20, 2026
Win City Bins LLC (“Win City Bins,” “we,” “us,” or “our”) provides trash and recycling bin take-out, curbside placement, return, overflow, and related property services in Las Vegas, Henderson, North Las Vegas, and surrounding communities in Nevada.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
Visit wincitybins.com or another website that links to this Privacy Policy;
Request or receive our services;
Register for a free trial;
Communicate with us by email, text message, telephone, website chat, or an online form;
Apply to drive or work with us; or
Otherwise interact with Win City Bins.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The information we collect depends on how you interact with us.
A. Information You Provide for Service
When you request a free trial, ask for an estimate, enroll in a service plan, or manage service, we may collect:
Your full name;
Telephone number;
Email address;
Service address;
Billing address, if different;
Property type, such as residential, vacation rental, multi-unit property, or HOA;
Trash and recycling collection days;
The number and type of bins at the property;
The service plan selected or requested;
Gate codes, lockbox information, callbox instructions, bin locations, pet warnings, and other access or service notes;
Communications, requests, complaints, and customer-support records;
Billing, transaction, subscription, and payment-status information; and
Any other information you choose to provide.
The current free-trial signup does not require a credit card. If online payment processing is introduced, payment-card details may be collected directly by a third-party payment processor. Win City Bins may receive transaction identifiers, payment status, card type, and limited card details, such as the last four digits, but does not intend to store complete payment-card numbers.
B. Service Photos and Records
When providing services, we may create and maintain:
Timestamped photographs showing bins at their pickup and return locations;
Photographs documenting overflow items, obstacles, property access, service completion, damage, unsafe conditions, or a service problem;
Service dates, arrival and completion times, route information, employee or contractor assignments, and status records; and
Communications concerning missed collections, changed schedules, access issues, or other service events.
These photographs may include portions of a driveway, yard, gate, curb, home exterior, or surrounding property. We instruct personnel to avoid intentionally photographing people or activity inside a home.
C. Driver and Employment Applicant Information
If you apply to drive or work with Win City Bins, we may collect:
Full name;
Telephone number;
Email address;
ZIP code;
Vehicle type;
Work availability;
Information you submit about your experience or suitability;
Interview and application records; and
If the application advances, additional information reasonably required to evaluate eligibility, verify identity, conduct legally permitted background checks, confirm driving qualifications, or administer an employment or independent-contractor relationship.
Providing an initial application does not guarantee employment, contractor status, or assignment of work.
D. Website and Device Information
When you use our website, we and our service providers may automatically receive technical and usage information, including:
Internet Protocol address;
Browser and device type;
Operating system;
Referring page or website;
Pages viewed and links selected;
Date, time, and approximate duration of visits;
General geographic region inferred from an IP address;
Website errors and performance information; and
Cookie, analytics, or similar identifiers, where used.
The site presently uses Vercel infrastructure and Vercel Web Analytics. Vercel may process technical and usage information to host, secure, operate, measure, and improve the website.
E. Communications
If you contact us by telephone, SMS, email, website form, or chat, we collect the contact information and content needed to receive, document, and respond to the communication.
Please do not place highly sensitive personal information in a free-text field, chat message, gate-access note, or ordinary email unless it is necessary for service.
2. How We Use Personal Information
We may use personal information to:
Determine whether a property is within our service area;
Establish and administer free trials and paid service;
Learn or confirm municipal collection schedules;
Plan routes and assign service personnel;
Access the bin-storage area and provide requested services;
Send service reminders, status messages, timestamped photographs, and support communications;
Process payments and maintain billing records;
Respond to questions, complaints, cancellation requests, or missed-service reports;
Provide property managers and authorized account contacts with service records;
Verify service completion and resolve disputes;
Protect customers, personnel, property, bins, and our business;
Detect or prevent fraud, misuse, unlawful activity, and security incidents;
Maintain, troubleshoot, analyze, and improve our website and services;
Evaluate driver and employment applications;
Comply with applicable law, legal process, accounting duties, insurance requirements, and contractual obligations;
Establish, exercise, or defend legal claims; and
Send promotional communications where permitted by law and consistent with your communication choices.
We may use information for another purpose disclosed when it is collected or with your direction or consent.
3. Text Messages and Email
We may use the telephone number or email address you provide to communicate about:
Free-trial setup;
Service scheduling;
Bin pickup and return;
Gate or access problems;
Holiday schedule changes;
Missed municipal collections;
Billing, cancellation, and customer support; and
Other matters directly related to your relationship with Win City Bins.
Consent to receive marketing text messages is not a condition of purchasing our service. If we send promotional text messages, you may reply STOP to opt out. You may continue to receive non-promotional messages that are necessary to administer an active service request or account, as allowed by law. Standard message and data rates may apply.
You may unsubscribe from promotional email by using the unsubscribe mechanism in the email or contacting us. Administrative and service-related emails are not promotional and may continue while you have an active relationship with us.
4. How We Disclose Personal Information
We may disclose information to the following categories of recipients:
A. Service Providers
We may provide information to vendors that help us with:
Website hosting and analytics;
Email, SMS, telephone, or chat communications;
Customer and route management;
Cloud storage;
Billing and payment processing;
Accounting and recordkeeping;
Background checks, when legally permitted;
Insurance;
Information security; and
Professional legal, compliance, and business services.
These providers may use information only as permitted by their agreements with us and applicable law.
B. Personnel and Contractors
We may provide personnel and contractors with the service address, schedule, bin information, access instructions, gate code, property warnings, and other information reasonably needed to perform assigned work.
C. Property and Account Representatives
If service is purchased or managed by a property manager, HOA, Realtor, investor, vacation-rental manager, employer, or other authorized representative, we may provide that representative with service status, photographs, billing information, and records concerning the properties under that representative’s account.
D. Legal, Safety, and Business Purposes
We may disclose information when reasonably necessary to:
Comply with a law, subpoena, court order, or lawful government request;
Protect the rights, safety, and property of Win City Bins, our customers, personnel, contractors, or others;
Investigate suspected fraud, misuse, threats, or unlawful activity;
Submit or defend an insurance or legal claim; or
Facilitate a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction, subject to appropriate protections.
5. Sale of Personal Information
Win City Bins does not sell personal information for monetary consideration.
Nevada residents may nevertheless submit a verified request directing us not to make a future “sale” of covered information, as that term is defined by Nevada law, by emailing support@wincitybins.com with the subject line “Nevada Privacy Request.”
We may request information reasonably necessary to verify the request and identify the applicable records. We will respond within the time required by applicable law.
6. Online Tracking and Third-Party Collection
Vendors that provide website hosting, analytics, communications, embedded media, or other website functionality may collect information about interactions with the site.
We do not presently use information collected through the site to knowingly track an identified consumer’s activity across unrelated websites for targeted advertising. If our practices change materially, we will update this Privacy Policy and implement any legally required notice or choice mechanism.
Because browser-based “Do Not Track” signals are not governed by a uniform industry standard, the website may not respond to all such signals. We will honor legally required browser-based opt-out preference signals if and when they apply to our processing.
7. Data Retention
We retain information for as long as reasonably necessary for the purpose for which it was collected, including to:
Provide and document service;
Maintain business, tax, accounting, and transaction records;
Administer customer relationships;
Preserve evidence concerning service performance, access, damage, or disputes;
Meet insurance, legal, and regulatory obligations;
Protect safety and prevent fraud; and
Establish or defend legal claims.
Retention periods vary by record type. Gate codes and similar access information should be deleted or disabled when no longer required for service, subject to limited backup, security, or legal-retention needs. Driver applications may be retained for future opportunities and legally required recordkeeping unless deletion is requested and no exception applies.
8. Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. These measures may include access restrictions, personnel controls, secure hosting, authentication, vendor management, and limited disclosure of property-access information.
No website, transmission method, or storage system can be guaranteed to be completely secure. Customers should promptly notify us if a gate code changes, an access credential is compromised, or they suspect unauthorized access involving our services.
9. Your Privacy Choices and Requests
Subject to applicable law, you may ask us to:
Confirm whether we maintain personal information about you;
Provide information about the categories of information we maintain;
Review or correct inaccurate contact, property, or service information;
Delete information that is no longer required, subject to legal and operational exceptions;
Opt out of promotional email or text messages; or
Opt out of any future sale of covered information as described above.
Submit a request to support@wincitybins.com and describe the request. We may need to verify your identity, authority over the property or account, and the information to which the request relates.
We may retain information when reasonably necessary to complete a transaction, provide requested service, detect security incidents, exercise legal rights, comply with law, maintain required records, or fulfill another purpose permitted by applicable law.
10. Children’s Privacy
Our website and services are intended for adults and business representatives. They are not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child has submitted personal information to us, contact us so that we can investigate and take appropriate action.
11. Third-Party Websites and Services
Our website may link to or interact with third-party websites and services. Their privacy practices are governed by their own notices, not this Privacy Policy. We encourage you to review those notices before providing information directly to a third party.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, vendors, or legal obligations. We will post the revised version on our website and change the effective date above.
If a change materially affects how we use previously collected information, we will provide additional notice or obtain consent when required by law.
13. Contact Us
Questions, corrections, privacy requests, and complaints may be submitted to:
Win City Bins LLC
Las Vegas, Nevada
Email: support@wincitybins.com
Billing inquiries: billing@wincitybins.com
Text: (702) 695-6373
Please use the subject line “Privacy Request” for requests concerning personal information.